What did I ever do to make my SPM certificate angry with me and refuse to come home to me?

Twice, I went to school with high enthusiasm to finally get my real cert but no, I am still unable to get the cert.

First, I didn't bring the SPM slip there, so I have to go back and take.

Then, I return and the office lady went home. I lied to another office lady (who ignored me for 5 minutes) that I won't have any time except today hoping that she can help me get my certificate. Still, luck is not on my side. She refused to take the cert for me and asked me to come on office hour next time. I was only 10 minutes late. My bad, I admit! Does she had to go home so soon? SO punctual?!

*sigh*

Looks like I have to go back tomorrow and get my cert.